InMoment XI

JUNE 14, 2022

Typically the PLG model evaluates business and pipeline health based on user actions (clicks) and subscription revenue. Voice of customer data illuminates the “why” behind the clicks and the cash. For detailed information on how to calculate NPS, and what the number really means, take a look at our Net Promoter Score post.

Metrics 260

Metrics Net Promoter Score NPS Effort Score 260

Wootric

JULY 5, 2020

Typically the PLG model evaluates business and pipeline health based on user actions (clicks) and subscription revenue. Voice of customer data illuminates the “why” behind the clicks and the cash. For detailed information on how to calculate NPS, and what the number really means, take a look at our Net Promoter Score post.

Metrics 85

Metrics Net Promoter Score NPS Effort Score 85

Wootric

JULY 5, 2020

Typically the PLG model evaluates business and pipeline health based on user actions (clicks) and subscription revenue. Voice of customer data illuminates the “why” behind the clicks and the cash. For detailed information on how to calculate NPS, and what the number really means, take a look at our Net Promoter Score post.

Metrics 52

Metrics Net Promoter Score NPS Effort Score 52

ClearAction

DECEMBER 14, 2017

Customer advocacy — word-of-mouth promotion (buzz marketing) of a brand by enamored customers. Customer lifetime value (CLV) — profitability of customers’ cumulative purchases. Customer retention — efforts to extend a customer’s duration of ongoing purchases.

Customer Care 66

Customer Care CEM Customer Experience Net Promoter Score 66

ClearAction

DECEMBER 14, 2017

Customer advocacy — word-of-mouth promotion (buzz marketing) of a brand by enamored customers. Customer lifetime value (CLV) — profitability of customers’ cumulative purchases. Customer retention — efforts to extend a customer’s duration of ongoing purchases.

Customer Care 59

Customer Care CEM Customer Experience Net Promoter Score 59

SurveySensum

JULY 6, 2023

Yet, despite these efforts, you notice a decrease in sales and declining customer loyalty. Even as a retail giant , Reliance Trends struggles with customer retention. But are you aware of one powerful weapon in your arsenal to boost customer satisfaction? It’s disheartening, right? So, what’s missing?

Customer Satisfaction 52

Customer Satisfaction Retail Marketing Social Media 52

SurveySensum

JULY 6, 2023

Yet, despite these efforts, you notice a decrease in sales and declining customer loyalty. Even as a retail giant, Reliance Trends struggles with customer retention. But are you aware of one powerful weapon in your arsenal to boost customer satisfaction? It’s disheartening, right? So, what’s missing?

Customer Satisfaction 52

Customer Satisfaction Retail Marketing Social Media 52