ShepHyken

OCTOBER 27, 2017

By incorporating a text messaging strategy into your customer experience strategy, you’ll never miss an opportunity to connect on a personal level with a customer again. Still in its infancy, RCS is primed to significantly improve the customer experience.

Customer Service Strategies 84

Customer Service Strategies Blog Customer Service Hotels 84

Oracle

FEBRUARY 21, 2020

Oracle Digital Customer Service Overview and Roadmap. Join this session for an overview of Oracle’s digital customer service strategy and roadmap. See the latest innovations in digital customer service and get a view into the upcoming investments.

2020 62

2020 Customer Service Roadmap Hospitality 62

Customer Guru

AUGUST 21, 2018

John is an “Ex-Disney Guy” and Customer Experience Coach. He is a leading contributor to Tourism, Hospitality and Service Industries alike. John is consistently helping his clients create a magical customer experience like Disney. He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

ShepHyken

OCTOBER 12, 2018

At the hospital, it can mean sheer mystery and the angst of why it takes so long to get back that test result. His newest book is Kaleidoscope: Delivering Innovative Service That Sparkles. Time has always had many meanings in our lives. Time occupies such a vital part in our lives we give it life-like properties.

Blog 96

Blog Banking Books Hospitality 96

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Comm100

SEPTEMBER 22, 2016

With all of the technological developments in recent years, it’s important to be able to leverage them in order to stay current with your customer service operations. Goodman shows you how to develop and implement a good customer service strategy with the cutting-edge tools at your disposal.

Books 71

Books Customer Service Culture E-support 71