Customer Success Return on Investment Sales White Paper 
Education Services Group
MAY 25, 2018
If it were possible to just make one sale, stop there and have a “forever customer,” everyone would be a Customer Success (CS) pro. 5 PITFALLS TO AVOID WHEN INTEGRATING EDUCATION SERVICES INTO CUSTOMER SUCCESS STRATEGIES. Skipping the development of a customer journey map. Let’s be honest.
Education Services Group
APRIL 25, 2021
In the third installment of our three-part series on the ESG Customer Success Maturity Model, I’ll share the characteristics it takes to Transform your CS organization into a proactive, predictive powerhouse (look at that alliteration!) of customer happiness and retention. The ESG Customer Success Maturity Model is not linear.
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Totango
SEPTEMBER 22, 2022
For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. Customer success.
Totango
MARCH 16, 2021
A customer journey map charts the stages your customer progresses through during the course of their relationship with you. A full journey map covers all stages from lead acquisition through subscription renewals, upsells, and referrals, although some maps abbreviate this to focus on the post-sales part of the process.
Confirmit
MAY 29, 2018
How Do You Know the Voice of the Customer Works? When formal VoC programs first became mainstream, customer experience was (and sometimes still is) in the hands of various departments like sales and marketing, rather than CX teams. White Paper. 7 Secrets of Voice of the Customer Success. Case study.
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