CX University

APRIL 2, 2024

Yet, how often do we face skepticism regarding the return on investment (ROI) of CX initiatives? increase in Dollar General’s sales for 2024, reaching $40.33 Does the forecasted sales increase for Dollar General challenge the notion that ethical practices and employee welfare are integral components of a successful CX strategy?

2009 52

2009 White Paper 2024 Financial 52

Education Services Group

MAY 25, 2018

If it were possible to just make one sale, stop there and have a “forever customer,” everyone would be a Customer Success (CS) pro. Make sure your CSMs have alliance with Education Sales Representatives to guide them when making training recommendations for the customers they serve. Let’s be honest. That isn’t quite our reality though.

Customer Success 45

Customer Success White Paper Customer Journey Mapping Return on Investment 45

Alliance by IFS

OCTOBER 8, 2015

Astea International has released a new white paper, Mobilizing Field Service Management , that outlines the benefits of mobilizing field service, and tips for creating a mobilization strategy that can incorporate emerging technologies. For more information, you can download the white paper here.

White Paper 24

White Paper Return on Investment Competitive Advantage 2014 24

8x8

MARCH 17, 2019

For example, valuable insights can be gleaned by analyzing interactions between an inside sales team and their prospects.”. Will Simons, IT Director at Movement Mortgage says, “We are very excited about the possible use cases for 8x8 Speech Analytics with our sales and support groups. The Future is Here.

Insights 91

Insights Contact Center White Paper Return on Investment 91

Comm100

DECEMBER 8, 2017

They are an inexpensive way to increase sales, return on investment (ROI), and customer retention. Here are some things to consider before your pen hits the paper: Who is your audience? What’s better than a thank you letter to a customer on white paper? Thank You for Your Purchase (Sales).

Social Media 50

Social Media Return on Investment White Paper Customers 50

Totango

MARCH 16, 2021

A full journey map covers all stages from lead acquisition through subscription renewals, upsells, and referrals, although some maps abbreviate this to focus on the post-sales part of the process. B2C marketing and sales may aim at the general consumer, while B2B may be more industry-specific and customized.

B2C 117

B2C B2B Customer Journey Customer Journey Mapping 117

Totango

SEPTEMBER 22, 2022

For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. They usually are licensed through a subscription sales model.

White Paper 71

White Paper Advertising Sales Social Media 71