Talkdesk

JULY 31, 2017

Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite. Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. What do you hear from customers about proactive service? Absolutely.

Innovation 42

Innovation Average Handle Time Magazine Contact Center 42

Talkdesk

JULY 31, 2017

Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite. Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. What do you hear from customers about proactive service? Absolutely.

Innovation 40

Innovation Average Handle Time Magazine Contact Center 40

ClearAction

OCTOBER 1, 2018

Likely, the promise of CXM ROI has been alluring to executives who have asked for quick wins and near-term gains. Apply customer lifetime value to customer intelligence and you’ll prioritize, motivate and sustain internal engagement in improvement and innovation efforts that your whole customer base will reward.

Customer Experience 63

Customer Experience 2017 ROI 2018 63

Thematic

NOVEMBER 13, 2018

We have more data than ever before, but drawing insights from that data to actually understand your customers “voice” is extremely difficult. What is Voice of Customer (VOC)? Listening to your customers ultimately means creating a better customer experience over time by driving change in the right places.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101