Magellan Solutions

JULY 29, 2021

The lockdowns of the past year have accelerated the shift to greater automation in responding to inquiries to lenders, insurers, and telecom operators. Furthermore, the country’s IT and Business Process Association expects the sector to employ just 1.4 Mastering the Sales Process. million next year. billion by 2024. .

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Call Center Social Media Omnichannel Contact Center 52

Kayako

MARCH 21, 2017

In the age of disloyalty , it’s easy for your customer to jump ship from one subscription business or ecommerce store to another. Gaining customer’s trust is important not only to make them loyal and come back, but also so they insist their friends do business with you too. Customer trust is a reciprocal behavior to what they receive.

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Interaction Customers Innovation Feedback 84

Oracle

DECEMBER 7, 2020

Welcome back to Markies Monday, a weekly blog series designed to help you learn more about the 2020 Markie Awards categories, finalists, and winners. Everything in business today revolves around providing the best customer experience. 100% elimination in manual processes. 80% reduction in resolution time thanks to automation.

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E-support Telecommunications 2020 Sales 69

Currency Alliance

NOVEMBER 17, 2020

It allows us to keep customers engaged when business plans fly out the window, due to marketplace calamities, such as the Covid-19 pandemic. After many companies dealt with panic and shock during March and April of 2020, most professionals got back to work accelerating their digital transformation. Accelerating customer-centricity.

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2021 Loyalty Loyalty Programs Travel 52