Customer Guru

FEBRUARY 26, 2018

Continuing with our initiative of sharing experiences of top-notch CX experts, we have another gem of an interview with Mr. Premanshu Singh. Mr. Singh is the Chief Executive Officer of Coverfox Insurance Broking Pvt Ltd, which owns the online insurance broking portal www.coverfox.com. That is where I had B2B user experience.

Insurance 106

Insurance E-support Call Center Customer Centricity 106

Alida

SEPTEMBER 22, 2016

Customers, especially Millennials , expect transparency and honesty—and they support companies they perceive to be truthful and real. Mike Thiede, customer experience consultant at Alliant Energy, agreed, saying that continuous engagement is required to ensure your customer personas reflect changes in preference and taste.

2016 267

2016 Innovation Marketing Insights 267

Lumoa

JUNE 26, 2023

Net Promoter Score – NPS 2. Customer Satisfaction Score – CSAT 3. Customer Effort Score – CES 4. Customer Churn Rate – CCR 6 Ways To Improve Your Omnichannel Customer’s Experience 1. Focus on customer support 6. Engage buyers at every step 2. Optimize for mobile 5.

Omnichannel 83

Omnichannel Customer Experience Net Promoter Score Social Media 83

SurveySensum

JULY 15, 2022

Poor customer support. It is commonly used in automotive, insurance, and BFSI industries helping them enhance their customer experience in real-time. You may need support for complex integrations. Integrations: Yes, it supports integrations. . Integration : Supports integration . #3 2 Google Forms.

2022 52

2022 E-support E Commerce NPS 52