InMoment XI

DECEMBER 22, 2022

If your brand isn’t capturing customer feedback, unfortunately it won’t know how to improve—this is where the voice of customer (or “VoC”) comes in. This article is designed to give you InMoment’s take on what voice of customer examples look like. What is the Voice of Customer Process?

Voice of Customer 558

Voice of Customer Net Promoter Score Social Media Call Center 558

Thematic

MAY 19, 2022

This empowers product managers to focus on building products with better market fit, whether the company’s product focus is a trail shoe, new e-bike technology or a SaaS offering. implement is a Voice of the Customer (VOC) program for the product team. What is a Voice of Customer (VOC) program?

Net Promoter Score 71

Net Promoter Score Feedback E-support Insights 71

Hello Customer

OCTOBER 13, 2021

Churn and Retention rates, CSAT and NPS scores, product reviews, website behaviors and customer support data etc., But unless you know exactly what to do with any of this feedback, e.g., support sales and marketing teams, empower employees to better engage customers, streamline processes, remove service frictions etc.,

NPS 98

NPS Net Promoter Score E-support E Commerce 98

Waypoint Group

AUGUST 1, 2018

1:Many improvements: Product, Service, and Support teams drive the optimal set of product and service improvements (not just what they think could be most effective). We like the H-E-A-R framework: H arness a coalition to ensure the company is ready to listen: With whom do you need to partner inside your company to ensure listening?

Loyalty 56

Loyalty Connections Net Promoter Score E-support 56

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

2020 132

2020 Customer Experience Magazine Consulting 132

Wootric

AUGUST 4, 2020

The goal is to make the revenue-over-time from each individual customer as high as possible. But the technical definition doesn’t cover the magic that’s actually in CLV – as a metric and as a mission for a digital marketplace, an e-commerce site, and SaaS businesses. What can (or should) I automate?

Metrics 52

Metrics Net Promoter Score E Commerce Effort Score 52

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), Identity Graph’ is a patent-pending customer resolution algorithm that automatically.

2015 97

2015 Multi-Channel 2014 CEM 97