SurveySparrow

JULY 4, 2021

Think about the mobile or laptop you use. Are they simply for getting your work done, or do you feel emotionally attached to the brand? Why do you prefer purchasing your coffee from Starbucks? Why do you like to binge-watch on Netflix? What about other streaming platforms? Why do you shop on Amazon? . Why do you use the same brand again and again when you have a lot of other options?

Brands 52

Brands Social Media Advertising Connections 52

Magellan Solutions

JULY 4, 2021

Hiring Agents from Happy Customer Service Outsourcing Companies Will Bring Tremendous Advantage for Your Business. 56.14% of customers expect to talk to friendly customer service agents every time they call a business. With this, this must be a top priority for SMEs looking for customer service outsourcing companies. It is also a strong indication that honing your reps’ interpersonal skills is a critical factor in winning customers’ trust.

Customer Service 52

Customer Service Call Center Contact Center Average Handle Time 52

Happy or Not

JULY 4, 2021

People are usually asked to fill in surveys after their experiences, sometimes immediately, yet in many cases still much too long after. We know, that capturing their emotion as close to the moment of experience as possible provides more accurate feedback. In digital channels, that’s typically right after completing an online purchase, just after a support chat, or at the end of an email.

Social Media 36

Social Media Feedback Customer Satisfaction Customers 36

Optimove

JULY 4, 2021

Product recommendation engines have been around for a while but there are some key learnings most brands today still can leverage. Firstly, thanks to how products recommendations are a great way to improve the overall UX while simultaneously generating more revenue for your org. And secondly, because customers’ past purchases, web activity, and actions can all be used as predictors of driving new purchases – thus contributing to the model.

Workshop 98

Workshop Definition Measurement Sales 98

Advertisement

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

Integrity Solutions

JULY 4, 2021

Whatever your leadership style, you must be able to develop people who have a sense of ownership in the outcomes that define success. Knowing your leadership style has never been more important than it is today. With turnover on the rise and remote and hybrid work changing the dynamics of the workplace , leaders need to be laser-focused on engaging and retaining their employees and helping them feel connected to the broader mission and purpose.

Leadership 107

Leadership Connections Engagement Management 107