AI customer service is more than a chatbot
Beyond the Arc
JUNE 6, 2021
Customer service teams are often the weak link in optimizing customer experience. It usually isn't the fault of frontline representatives. As companies rollout omnichannel contact strategies, there are just too many calls, emails, chat sessions, SMS, and Facebook messages to keep up. And agents often do not have the right tools and training to [.]. The post AI customer service is more than a chatbot appeared first on Beyond the Arc.
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