Beyond Philosophy

JULY 17, 2021

In a discussion that echoes the age-old chicken vs. egg conversation sentiment, we engaged in a debate. After meeting a fellow Customer Experience proponent on a new social media platform called Clubhouse, we invited author and speaker Stacy Sherman to debate. The topic: Is Customer Experience the new marketing, or is it an entity on its own? Sherman and I have a difference of opinion.

Customer Experience 109

Customer Experience Marketing Social Media Consulting 109

Daniel Group

JULY 17, 2021

A common question we hear from our clients is “So, how do I get employees more engaged?” Before we get too far down the road on this question, let me introduce an analogy for today’s post, which was inspired by a recent tour I took around a client’s impressive heavy equipment sales, parts and service facility. Your employees are the engine of your company.

Engagement 59

Engagement Return on Investment Measurement Feedback 59

Magellan Solutions

JULY 17, 2021

Let’s check some insurers’ responsibility and why it is practical to just outsource claims processing. Outsource claims processing has become a reliable solution for insurance companies wanting to optimize their operation. . Although many try to do the process on their own, they end up giving up and look for other avenues. There are a lot of factors why many insurers tend to rely on a third-party service provider. .

Insurance 52

Insurance Travel Call Center Automotive 52

Magellan Solutions

JULY 17, 2021

Are cheap telemarketing services bad or good for outsourcing in 2021? Telesales is the art and science of selling products and services directly to the customers via a phone call. Sometimes this is a part and parcel of cold calling. On some occasions, it goes by the name of telemarketing. For a pure cold calling position, it is charged at $1.72 per call.

2021 52

2021 Call Center 2014 B2B 52

Advertisement

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience