3 Reasons to Take Millennials Customer Care Seriously
Russel Lolacher
MARCH 8, 2020
Millennials aren’t your enemy. I was at a conference not too long ago, where they had made some whimsical posters, highlighting possible frustrations of their business-focused audience. Jokes about call centres, humour about customer interactions… and one making a joke about how millennials would be easier to serve if they would just stop starring at their screens.
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