Bill Quiseng

NOVEMBER 13, 2021

A while back, I wrote an article entitled “Great Service is Great Theater”. Today I want to offer another article about the very same subject, an encore performance so to say. So, here it is: There are some who say that they, as customer service professionals, have been trained to act the part to be happy to serve. They believe they are acting. They claim they can never “be the part” to be happy to serve.

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Article Customer Service Connections Interaction 183

Beyond Philosophy

NOVEMBER 13, 2021

Scarcity is something are more used to these days, particularly in light of the supply chain problems we see. Scarcity is something we feel when we are doing thing we have enough of what we need. If we don’t fix the problems at the ports, and the related problem of driver shortages to bring things in from the ports, we might see quite a few empty shelves this holiday season.

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2020 Consulting Reference Financial 78

Doing CX Right

NOVEMBER 13, 2021

Dan Gingiss, CX author speaker and coach, explains how to authentically lead and intentionally create remarkable experiences so that customers become your best marketers. The post Your Role As An Experience Maker appeared first on Doing CX Right.

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Marketing Customers Loyalty 72

Magellan Solutions

NOVEMBER 13, 2021

What Is The Future Of Medical Virtual Receptionist Services ? Providers of live answering services and BPOs concentrate on a huge amount of data. This data is necessary for your business. Additionally, the system that handles huge data requires coherent and accurate work within a secured environment for safe storing. . Thus, adapting the blockchain technology significantly empowers the call center sphere at Magellan Solutions.

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Healthcare Call Center Innovation Technology 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Call Center