Beyond Philosophy

MAY 9, 2020

General Show Notes: Practical Advice on How to Influence People: 6 Key Principles. Many years ago, Robert Cialdini introduced the principles of influence. Today they are crucial skills for salespeople worldwide. They are also foundational to your Customer Experience. If you enrich your experience with these principles, which include things like learning to genuinely like other people and encouraging a favorable environment for reciprocity by your sincere generosity, you can benefit your bottom l

Consulting 127

Consulting Customer Experience Communication Marketing 127

Qualtrics

MAY 9, 2020

The results are back from your Remote + On-site Work Pulse, but you’re not sure what to do next. Don’t worry! Here are our tips for interpreting the results from your pulse. Step 1: Review the results. As you review the results from your Remote + On-Site Work Pulse, here are a few key items to keep in mind: Stay present : During this time, everything is rapidly changing from week to week, so stay focused on what’s happening in your organization now – not what past engagement surveys or even a pr

Employee Experience 26

Employee Experience Presentation Insights Management 26

Genroe

MAY 9, 2020

I realised recently that I have touched on the subject of determining what is important to customers a few times in recent blogs , but never given a full account of the different methods that you can use to do this. This post completes the picture. There are basically two approaches you can take: 1. […]. The post How do you determine what is important to a customer?

Blog 85

Blog Customers Feedback 85

SurveySparrow

MAY 9, 2020

The world’s changing for the good. Today, we live in an era where every opinion matters and therefore is sought before taking any decision, be it a trivial or serious one. Opinions and feedback have become an integral part, especially for the business world. Let say, you have added in a new feature for your product. You would want to know the opinion of your users about the new addition.

2020 52

2020 Social Media Presentation Definition 52

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