Sun.Feb 18, 2024

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Top 5 Customer Service & CX Articles for Week of February 19, 2024


Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Customer Service versus Customer Experience: Master both! by Reuben Yonatan (Fast Company) Customer service (CS) and customer experience (CX) are the two faces of the same coin and go hand in hand with each other.

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Top 10 Customer Thermometer Alternatives in 2024


What is it that’s making you look for a Customer Thermometer Alternative? Do you find it complex, or is it too simple for your liking? Or perhaps, you want something new to try out. Right? You have arrived at the perfect place my friend. The team and I spent a whole day finding the best alternatives to this customer feedback platform. And guess what, out of the lot, I have picked the top 10, and jotted down their best features, pricing plans, and a bit about why you should use them!

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Balance efficiency, technology, and strategy to improve consumer lending

West Monroe

While today’s rapidly evolving financial landscape has banks focusing on numerous priorities, consumer lending is experiencing significant shifts that demand immediate attention to manage current expenses and position for future growth. The Federal Reserve Bank of New York’s Center for Microeconomic Data shows a massive decline in consumer lending in 2023—not surprisingly, most financial institutions responded with dramatic headcount reductions.