InMoment XI

OCTOBER 24, 2023

Contact Center Analytics Best Practices for Maximum ROI Strategic Focus over Isolated Improvements While it’s tempting to dive into the granular details and make quick fixes based on isolated data points, true transformation comes from a strategic focus. Ready to delve deeper into the world of contact center analytics?

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

ClearAction

OCTOBER 12, 2022

Quantifying CX ROI is the top challenge, per Pointillist’s 2019, 2020, and 2021 studies. NPS, CSAT, FCR, Health / Effort Score, etc.) Customer Acquisition Costs (CAC) are influenced by Net Promoter Score (NPS), Health Score, and Satisfaction ratings. XM annuities generate massive ROI.

Metrics 62

Metrics Management ROI Effort Score 62

GetFeedback

JULY 19, 2019

Customer Effort Score (CES) . How much effort did it take for your customer to work with you? If a customer feels he had to put in a lot of effort, he will most likely be more negative about the experience. . The webinar covered: Why VoC is a critical pillar in a strong CX strategy. Get the Guide.

Net Promoter Score 230

Net Promoter Score NPS Customer Journey Mapping Feedback 230

Wootric

DECEMBER 21, 2018

It feels like a monumental task that will take ages, but here is a simple, quick step you can take to prioritize incremental improvements immediately: start gathering Customer Effort Score feedback after onboarding completion. Watch the on-demand webinar about measuring Customer Effort after onboarding.

Net Promoter Score 56

Net Promoter Score 2018 Blog Article 56

inmoment

JULY 13, 2020

Customer experience (CX) programs can usher in meaningful transformation, a more robust bottom line, and a better experience for customers, yet proving all of this ROI can be challenging for the CX teams and practitioners helming such efforts. Want to learn more about CX ROI, governance for success and more? Business Metrics.

ROI 52

ROI Net Promoter Score Customer Experience Metrics 52

Pointillist

JULY 25, 2018

and delivers meaningful ROI. Good examples of each would be: Customer Metrics: Net Promoter Score (NPS), Customer Satisfaction Score(CSAT) or. Customer Effort Score(CES). Training is most successful when conducted in-person but if that is not an option, a live webinar would work too. Churn Rate.

Customer Journey 93

Customer Journey Events Metrics Government 93

Pointillist

JULY 25, 2018

and delivers meaningful ROI. Training is most successful when conducted in-person but if that is not an option, a live webinar would work too. Top Telecom Provider Rapidly Quantifies ROI with Pointillist A large, top 5 U.S. Pick a mix of financial, customer and operational metrics.

Customer Journey 43

Customer Journey Events Metrics Government 43