InMoment XI

OCTOBER 24, 2023

Contact center analytics are akin to a master storyteller, weaving tales from myriad data points and interactions. It’s the pulse of customer interactions, the rhythm of agent responses, and the melody of operational flows. The Multi-Faceted Approach to Contact Center Analytics What Are Customer Analytics?

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

CSM Magazine

JUNE 20, 2023

Keep reading for helpful tips and advice on how to use exceptional customer service as part of an effective digital marketing strategy! What is Digital Marketing Return on Investment? Utilize data and analytics to provide customized experiences tailored to each customer’s interests and needs.

ROI 52

ROI Customer Service Marketing Social Media 52

Myra Golden

JUNE 1, 2015

Be Gumby – A fun and memorable customer service. “How to Handle Difficult Customers” Webinar Sneak Preview – Myra Golden . The “Easy” Customer Experience. How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections – Webinar Sample.

Customer Service 91

Customer Service Customer Service Training Seminar Return on Investment 91

Solvvy

OCTOBER 30, 2020

According to research from American Express , the majority of Americans have decided to not go through with a purchase because of a poor customer service experience, and one-third of consumers say they would consider switching companies after just one instance of bad customer service. No problem.”

Customer Service 48

Customer Service Return on Investment Poor Customer Service Exceptional Customer Service 48