InMoment XI

OCTOBER 24, 2023

This alignment ensures that every insight, every decision, and every action contributes to a cohesive strategy, maximizing the return on investment. Customer Experience Metrics The ultimate testament to a contact center’s efficacy lies in the experiences it crafts.

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

CSM Magazine

JUNE 20, 2023

Keep reading for helpful tips and advice on how to use exceptional customer service as part of an effective digital marketing strategy! What is Digital Marketing Return on Investment? But remember, customer service in digital marketing goes beyond just responding to comments.

ROI 52

ROI Customer Service Marketing Social Media 52

Myra Golden

JUNE 1, 2015

Be Gumby – A fun and memorable customer service. “How to Handle Difficult Customers” Webinar Sneak Preview – Myra Golden . The “Easy” Customer Experience. How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections – Webinar Sample.

Customer Service 91

Customer Service Customer Service Training Seminar Return on Investment 91

Solvvy

OCTOBER 30, 2020

According to research from American Express , the majority of Americans have decided to not go through with a purchase because of a poor customer service experience, and one-third of consumers say they would consider switching companies after just one instance of bad customer service. No problem.”

Customer Service 48

Customer Service Return on Investment Poor Customer Service Exceptional Customer Service 48