Second to None

JUNE 26, 2018

Typically, due to the increased price point of dealing with a luxury brand, your team must handle inflated customer expectations, because even one sub-par interaction can quickly permeate and infect a vast pool of potential customers with a negative perception of your brand.

Retail 63

Retail Brands Omnichannel Fashion 63

SurveySensum

JULY 6, 2023

So, how to keep your customers satisfied? And offer everything that an ideal shopping experience entails – seamless transactions, personalized interactions, exceptional service, and genuine care. And, here’re the 7 best practices that you can use to embrace customer satisfaction in retail. By putting yourself in their shoes.

Customer Satisfaction 52

Customer Satisfaction Retail Marketing Social Media 52

SurveySensum

JULY 6, 2023

So, how to keep your customers satisfied? And offer everything that an ideal shopping experience entails – seamless transactions, personalized interactions, exceptional service, and genuine care. And, here’re the 7 best practices that you can use to embrace customer satisfaction in retail. By putting yourself in their shoes.

Customer Satisfaction 52

Customer Satisfaction Retail Marketing Social Media 52

Second to None

APRIL 5, 2018

Turning your brick-and-mortar store into an experiential destination is a great step towards omnichannel success, and ultimately creating life-long relationships with customers. Additionally, in-store product technologies that provide opportunities for self-service can be a great way to provide a diverse value to customers.

Retail 59

Retail Omnichannel Fashion Voice of Customer 59

SurveySensum

JULY 27, 2023

These events create a sense of exclusivity and make customers feel like they are part of an elite community, strengthening their bond with the brand. By understanding the voice of customers , the brand continuously evolves to offer unforgettable retail experiences that leave a lasting impression on its customers.

Retail 52

Retail Feedback Travel Loyalty Programs 52

Second to None

APRIL 9, 2018

Recently, Sephora has made news by merging their digital and physical retail departments into one omnichannel approach. As a result, Sephora has managed to provide the unique value that their customers want, and provide this value at every point along the customer journey.

Brands 54

Brands E Commerce Retail Loyalty 54

Second to None

APRIL 18, 2019

They also get the opportunity to interact with their followers, receiving feedback through comments and messages. 4] Furthermore, Dealsptr found that in the fashion industry, fashion influencers drive more purchasing decisions that family and friend recommendations. [5]

Marketing 76

Marketing Customer Experience Social Media Fashion 76