CSM Magazine

AUGUST 23, 2023

The latest offering elevates customer experiences with customizable conversational AI chatbot integration. This release adds a host of new features, including the Sendbird SmartAssistant , a first-of-its-kind, conversational AI solution. The new integration builds upon and extends Salesforce Connector’s Summarize feature.

User Experience 52

User Experience Customer Retention Interaction Communication 52

SurveySparrow

NOVEMBER 1, 2020

SurveyGizmo: Started in 2006, SurveyGizmo gives its customers the ability to complete complex tasks with a feature-rich interface design and with relative ease. SurveyMonkey vs SurveyGizmo: Features. The first thing that a website visitor who is looking for an online survey tool will search for is the features that the tool provides.

Net Promoter Score 59

Net Promoter Score Feedback 2006 NPS 59

BirdEye

DECEMBER 18, 2023

Online reviews have rapidly become the top source of new leads, with 34% of marketers citing them as the number one channel for customer acquisition. In fact, recent Birdeye research revealed that: 68% of consumers check online reviews for a business before choosing a brand or service provider.

Brands 98

Brands Social Media Multi-Channel E Commerce 98

BirdEye

DECEMBER 18, 2023

Online reviews have rapidly become the top source of new leads, with 34% of marketers citing them as the number one channel for customer acquisition. In fact, recent Birdeye research revealed that: 68% of consumers check online reviews for a business before choosing a brand or service provider.

Brands 52

Brands Social Media Multi-Channel E Commerce 52

Currency Alliance

MAY 9, 2022

Such ‘digital washing’ (like greenwashing in the context of environmental protection) is also taking place in loyalty, where various vendors claim to be true SaaS platforms or API-centric. However, in reality, many have only started operating their monolithic applications on virtual servers, or exposed a basic API.

Loyalty 52

Loyalty Technology Loyalty Programs Multi-Channel 52

SurveySparrow

JULY 31, 2023

Before we delve into them, let’s look at Linktree and the alternatives available, including their features and price points. Key Features: The tool offers multiple templates that can be used for several usecases. You can also use the free plan, but it comes with limited features. What is Linktree used for?

2023 52

2023 Social Media Blog Presentation 52