Win the Customer

FEBRUARY 26, 2016

Though it may have risen from some horrible business dealings, the Sarbanes-Oxley Act (SOX) did create transparency regulations that have become part of the corporate culture. As a result, business transparency has taken root, spreading its canopy to cover more than just financial reporting. Sustainability and Transparency.

Brands 69

Brands Social Media Airlines 2015 69

Qualtrics

JANUARY 29, 2021

After getting that CX program to a stable place, she became curious about how the practice of CX worked in different industries, across various types of organizations and global regions. I didn’t see it clearly at the time, but reflecting back now, I can certainly see how all of those different experiences brought me to the place I am today.

Sports 26

Sports Culture Leadership 2012 26

Integrity Solutions

SEPTEMBER 28, 2023

Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. Their emphasis customer service training delivers end-to-end service excellence that is driving strong loyalty, competitive differentiation and direct revenue generation.

Customer Service Training 110

Customer Service Training Customer Service Contact Center Culture 110

CSM Magazine

OCTOBER 7, 2015

For today’s businesses, what your company offers must be remarkable, and the largest opportunity to make a guest’s experience notable lies within the domain of customer interaction. It should include a shared manifesto which serves as a foundation for your company’s culture.

Customer Service 51

Customer Service Culture Measurement Customers 51