CSM Magazine

OCTOBER 5, 2022

One of the major weaknesses of most organizations is top management’s lack of a customer service strategy. They fail to realize the strategic opportunity on how to use superior service as a vehicle to build market share and market dominance. All three companies provide Relentless Customer Service.

Culture 52

Culture Customer Service 2009 2003 52

Customer Guru

MARCH 7, 2018

This International Women’s Day, we at Customer Guru would like to honor women CX professionals and entrepreneurs who are working relentlessly to make the lives of their customers happy. These women and their motivating stories are testimonials to why we need more women in Customer Experience. Don’t believe us?

E Commerce 113

E Commerce Fashion Customer Centricity E-support 113

Second to None

OCTOBER 2, 2018

Now, he enjoys writing about his experiences to serve as a resource for other business owners. Ideally, to get to this point, you would delight your customers so much that they can’t help it but spread the news about your brand. Jock has been an entrepreneur since he started his first business at 19. What is Employee Advocacy?

Social Media 59

Social Media Brands Culture Consulting 59

SurveySparrow

MARCH 9, 2019

Having a solid brand name amongst customers is one of the biggest dreams of brands around the world and most businesses spend hundreds of thousands of dollars to be on the top of their customer’s minds. The kind of experience a customer has with your brand will be a huge reason for why they want to remain with you or not.

Brands 81

Brands Customer Experience Net Promoter Score NPS 81