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10 cas d'utilisation de la PNL parmi les plus populaires

Inbenta

It can be applied to social media posts, customer responses, product reviews and more, identifying the feeling, opinion, or belief of a statement and providing data on customers’ choices and their decision drivers. Virtual agents and chatbots Thanks to NLP technology, chatbots have become more human-like. 

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The Future of Intelligent Decision Support Systems in Contact Centers

TechSee

Agents performance is closely monitored, and their actions have business and financial implications, such as dropping a sale, dispatching a technician unnecessarily, losing a customer, or worse, setting off a social media backlash over a bad experience. In customer service, it helps the IDSS see the problem, as a virtual agent.

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Empathetic AI Robots; A Threat Or A Treat In Telemarketing Philippines?

Magellan Solutions

The lockdowns of the past year have accelerated the shift to greater automation in responding to inquiries to lenders, insurers, and telecom operators. First, the mass adoption of smartphones, social media, and consumer-friendly apps changed. No longer would they tolerate endless hold times, obtuse service agents, or handoffs.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. Virtual agent exhibitors at MWC 2018: Nuance. In today’s digital age, companies can get a comprehensive or 360?

2018 84
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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. Virtual agent exhibitors at MWC 2018: Nuance. In today’s digital age, companies can get a comprehensive or 360?

2018 84
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Steering the Shift to Conversational IVR

TechSee

A conversational AI platform can serve as the front end for all customer interactions: on the company website, via SMS, on social media platforms, or in other customer-facing applications. Customers can now use text, voice and images to help a virtual agent understand their problems. Adding vision to the mix.

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Customer Service in the Digital Age

CSM Magazine

While retailers utilize a wide range of support options such as human and virtual agents, social media, or mobile apps, existing single and multi-channel support systems necessitate access to each channel separately. In contrast, omnichannels avoid adding new digital technologies to an already siloed system.