Velaro

APRIL 8, 2016

working with certain visitor personas, selling/supporting specific products, time management/multi-tasking, tailoring premade messages to each conversations, etc.). This strengthens employee engagement, leadership skills, and in general customer service skills among your chat agents- as they are now helping each other improve.

ROI 45

ROI Customer Service Multi-Channel Return on Investment 45

Currency Alliance

JANUARY 22, 2020

And yet, many loyalty programs are run like barnacles on the side of a business: battling for budget, rather than being nurtured as the core way to engage customers via every channel and touchpoint. In the modern business landscape there is ample opportunity for your own visionary leadership to achieve the same.

Loyalty 40

Loyalty Brands Loyalty Programs Rewards Programs 40

SmartKarrot

APRIL 26, 2021

Use Customer Insight and Root Cause Analytics to identify companywide improvements and present these to the Loloi leadership team. Become a Lytics expert and enable clients to effectively use Lytics capabilities to power effective multi-channel campaigns. Identify new tools and technologies to better serve the customer.

Customer Success 10

Customer Success Net Promoter Score Multi-Channel Return on Investment 10

SurveySparrow

NOVEMBER 9, 2020

Share Across Various Channels: This HR management software allows you to share surveys across multiple channels. Your HR team can gain employees 360 performance reviews like communication, team and leadership skills, creativity, interpersonal skills, etc. What’s the return on investment? Real-time reporting.

Management 59

Management Feedback Multi-Channel 2027 59

BirdEye

MARCH 8, 2024

You can improve your discoverability to social media users looking for businesses on a channel. By tailoring content to their preferences, businesses can engage more effectively and see better returns on investment. Pro Tip: Ensure you consistently post engaging content to retain your social media followers.

Social Media 57

Social Media Multi-Channel E Commerce Engagement 57

Experience Matters

APRIL 7, 2015

We work with global 5,000 clients to create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Confirmit. We want companies to believe they can be VoC heroes. Real Time Web Engage.

2015 97

2015 Multi-Channel 2014 CEM 97

Qualtrics

OCTOBER 28, 2020

When this multi-channel information is combined with a 360° view of the customer’s context or behavior patterns, the resulting insights help us understand ‘why’ customers behave in the way they do. Get buy-in from leadership and build a CX culture. Consider each channel across your customer journey. Act on insights.

Multi-Channel 34

Multi-Channel Social Media E-support Customers 34