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Top 5 Customer Experience Predictions For 2021

Kustomer

The transportation industry is waiting in anticipation as automated cars threaten disruption. With customers expecting personalized, in-the-moment online experiences, the value of real-time data insights is paramount. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI.

2021 140
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Is the Future of Retail, Physical or Virtual?

C3Centricity

Balance web rooming and showrooming by investing in mutually-beneficial experiences and outcomes on both sides. Explore new technologies to reimagine the in-store/online experience blurring the lines between digital/brick-and-mortar. Why should shopping be any different from transport today? ].

Retail 77
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The Future of Retail is in the Stars (or is it the Cloud?) Testing

C3Centricity

Balance web rooming and showrooming by investing in mutually-beneficial experiences and outcomes on both sides. Explore new technologies to reimagine the in-store/online experience blurring the lines between digital/brick-and-mortar. Why should shopping be any different from transport today? ].

Retail 71
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Top 5 Customer Experience Predictions For 2021

Kustomer

The transportation industry is waiting in anticipation as automated cars threaten disruption. With customers expecting personalized, in-the-moment online experiences, the value of real-time data insights is paramount. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI.

2021 52
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Digital Experience: Meeting Customer Expectations

InMoment XI

The digital customer experience has become an essential part of the way that consumers navigate the marketplace. They don’t view a transaction as an online experience, a mobile app experience, or a customer service experience, they view it as one continuous experience that they had.

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Brand Move Roundup – July 27, 2020

C Space

The Disney-owned network has debuted FX Unlocked , a free online experience for the virtual convention with activations tied to series including American Horror Story, What We Do in the Shadows, Dave and Cake. Fans can access the experience on FXSDCC.com , which is live through July 26. “If The service is still in development.

2020 52