perspectives report contact-center-of-the-future-conversational-bots-and-empowered-agents 
Kustomer
JULY 8, 2021
It’s fun to fantasize about an AI-driven world, but that future is probably beyond our reach at this point in time, regardless of the advancements being made in the industry. The AI used in most businesses today is there simply to help the customer and the agent. Tune into the episode to learn more. Would the human race be eradicated?
Talkdesk
FEBRUARY 5, 2021
The National Retail Federation’s (NRF) “Retail Big Show” is traditionally held each January at the Javits Center in New York City, but this year, fittingly, has been split into separate digital and brick-and-mortar chapters. Elderly care centers became digitized. Omnichannel whiplash “Digitally transformed? Schools went digitized.
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Help Scout
JUNE 22, 2021
Nearly three out of five consumers report that good customer service is vital for them to feel loyalty toward a brand. Your customer experience is the main differentiator between you and your competitors, and all of the customer service statistics back it up. The ROI of great customer service. “We Jeff Bezos. Not convinced? HubSpot ).
Kustomer
OCTOBER 15, 2020
Brad believes that asynchronous communication is the future of CX as it allows for reps to do more with less. Brad believes that asynchronous communication is the future of CX as it allows for reps to do more with less. A technological shift to actually improve agent efficiency and we’ve seen this across our customer base.”
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