Gainsight

JUNE 9, 2021

It was the idea of “Could we be getting back to normal?”. Gainsight CEO Nick Mehta began by communicating how Customer Success has transformed over the past year, despite the effects of the COVID pandemic economy. Just like Netflix, CS has transformed from a nice to have, to a necessity for companies to survive and thrive.

Entertainment 98

Entertainment Customer Success Events ROI 98

Currency Alliance

JANUARY 22, 2020

The obvious example would be somebody such as Steve Jobs, whose Apple products have created a worldwide cult of evangelists. Those may seem tough acts to follow, but there are actually dozens of other brands that have carved out unique propositions that created enormous enterprise value from the loyalty of their customers.

Loyalty 40

Loyalty Brands Loyalty Programs Rewards Programs 40

ProProfs Chat

SEPTEMBER 17, 2021

Be it a startup or a multi-million dollar company; a website is the starting point of contact between your brand and customers. . But, how do you understand if the website is meeting your customer needs? These surveys offer a bunch of benefits ranging from improved customer experience to increased lead generation.

2021 52

2021 Blog Feedback Customers 52

Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. Effective customer feedback surveys require setting clear objectives, choosing suitable question types (e.g.,

Feedback 113

Feedback Net Promoter Score Customer Satisfaction Loyalty 113