Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2
Beyond Philosophy
FEBRUARY 20, 2020
We recently learned about the inventor of the hashtag Chris Messina’s concept of Conversational Commerce and how it has changed the way brands interact with their customer on social media platforms. Today we will learn about how this relationship will continue to evolve as we move into a new year and a new decade. .
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