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CX Lessons from 2016: 31 Customer Experience Pros Share Their Plans for 2017

Bold360

In 2016, the customer experience became the focal point of marketing, acquisition, onboarding, UX design, and many other core business functions. ” Read on to learn how today’s customer experience professionals are planning to position their companies for CX success as we move into 2017. than by email or phone.

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MarTech Solutions: Deployment, Implementation and Adoption

Grade.us

If you want to make sure your company isn't drowning in data or wasting a ton of money on marketing technology it doesn't need, Michelle Robbins is the woman you want to talk to. She's also a writer, a speaker, and a marketer. Seven months ago she launched Betagirl consulting. Check out our interview below. CMO or CTO?”

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Navigating Customer Survey Program Costs: The Ultimate Guide

InteractionMetrics

After all, if you shave your costs down to a pittance but get minimal response and meaningless metrics – you’ve wasted resources. With customer survey programs, as with dresses, there is an enormous range. Because while cost matters, usually value matters even more. Project: A specific and time-bound effort with one focused objective.