resources key-account-management-blog 6-ways-to-identify-at-risk-key-accounts-to-prevent-churn 
Gainsight
JANUARY 20, 2023
This means that by launching true customer centricity from the very first kickoff call, Customer Success Managers (CSMs) will be privy to the customers’ intended business outcomes. This means that CSMs are also better poised to start identifying upsell and expansion opportunities.
CSM Practice
MARCH 13, 2020
As beneficial as they can be, the exit of a champion is one of the most common reasons for churn in SaaS companies for many reasons. Use these solutions to develop playbooks that prevent churn before and after an executive sponsor leaves your customer’s company. Team managers who can promote adoption.
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CSM Practice
JANUARY 13, 2021
Some of the renewal management challenges for many businesses include : Lack of a customer-centric approach. Overwhelmed CSMs managing renewals, health, and expansion. In this blog, we’ll delve into the cause of these problems and highlight the mindset, strategies, and best practices to scale the renewal process effectively.
SurveySensum
SEPTEMBER 26, 2023
As a product manager, this can be a disheartening experience. You’ve likely encountered the pain points of low product adoption and felt the weight of challenges like customer churn and stagnant growth. Sarah realized that the key to success lay in addressing these pain points head-on. But fear not, for there is hope!
Thematic
NOVEMBER 13, 2018
In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. W hat once was a luxury that only a few companies had the resources to invest in (think Amazon and Netflix), has now become a staple on the CEO agenda. 6 reasons your business needs to hear the Voice of Customer.
Solvvy
AUGUST 31, 2022
Satisfied, happy customers are key to business success, and the customer satisfaction (CSAT) score allows you to measure and monitor those sentiments. Satisfied, happy customers are key to business success, and the customer satisfaction (CSAT) score allows you to measure and monitor those sentiments. What is a CSAT Score? What is CX?
SmartKarrot
SEPTEMBER 28, 2023
It involves understating the customer, the personas, their needs and usage, behaviours, and much more even before the account manager or customer success manager or a sales manager need to reach out to customers. Yet, like all things worthy, the path to securing these renewals isn’t always easy.
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