Customer Bliss

MAY 21, 2015

In the majority of fast food restaurants and grocery stores, where worker retention is classically low and staffs are filled with people who just put in their time and leave, beloved companies decide to make staff selection one of the most important things that they do. In each of these cases, companies have been able to suspend the cynicism.

Healthcare 189

Healthcare Feedback Management Customers 189

Customer Bliss

OCTOBER 16, 2014

As tempting as it is to debate customers to uphold a policy to the letter of the law, suspend the cynicism and work to believe your customers. We’ve programmed our frontline to be cynical of customers through the creation of policies that protect the corporation from the lack of judgment of the minority. With good reason.

Customers 227

Customers Interaction Customer Experience 227

Customer Bliss

AUGUST 11, 2016

Personally, I mostly tend to respect MBAs when they enter a business. Here’s the issue, however: MBAs are still taught via older business models, for the most part. Those are good concepts to root yourself in, but … it’s not the reality of modern business, in all honesty. But more can be done. Customers defect.

Customers 141

Customers Books Sales Roadmap 141

Customer Bliss

JANUARY 27, 2015

Companies who decide to believe make belief a competency of their business, people, and operation. Are you a company of believers? Review the ten actions of believers. You believe employees will live by the values, spirit, and passion for which they were chosen. You believe that trust is reciprocated.

Innovation 205

Innovation Culture Customer Relationships Connections 205