ten-aptitudes-of-a-successful-customer-leader 
Customer Bliss
MAY 14, 2015
A successful Chief Customer Officer/Customer Leader can: Bring folks together who don’t normally work together. Establish clarity out of the complexity that surrounds who does what on projects for “customers.”. Consider their success as enabling the operating areas to focus and change. Revenue = Attention.
8x8
DECEMBER 4, 2017
This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). CSRs were expected to handle telephone calls and customer correspondence with accuracy and care. Is the process the same as it was five, or ten, years ago?
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8x8
DECEMBER 4, 2017
This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). CSRs were expected to handle telephone calls and customer correspondence with accuracy and care. Is the process the same as it was five, or ten, years ago?
8x8
DECEMBER 4, 2017
This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). CSRs were expected to handle telephone calls and customer correspondence with accuracy and care. Is the process the same as it was five, or ten, years ago?
Customer Bliss
FEBRUARY 26, 2020
They take the time to make the interview go beyond questions on just aptitude and skill; they get to know the human behind the resumé. They learn about the person whose actions will define who they are as people to customers, partners and the marketplace. Pal’s Sudden Service Decided They Would Screen and Hire for Character.
Amity
SEPTEMBER 14, 2016
SaaS Tattler Issue 92 - Who Should You Have On Your Customer Success Team? A lot of people we’ve talked to say what makes their Customer Success organization so successful is the amazing people they’ve assembled in their team. With the rise of Customer Success, CSMs have become the cool kids of SaaS.
Gainsight
JANUARY 18, 2021
Zuora is a Silicon Valley-based company with customers and offices all over the world. Zuora wants its customers to transform and manage their subscribers by empowering them with the right understanding and flexibility surrounding the subscription business model. From BCG, he bridged over into more customer-facing roles.
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