CSM Magazine

DECEMBER 28, 2022

People want a stress-free experience from services they pay for. Whether they’re availing of an AirBnB or Uber Eats, they want to be pampered with or given excellent service. With law firms, attorneys should also build relationships. Customer Service Tips to Help Law Firms Win Over Clients.

Exceptional Customer Service 52

Exceptional Customer Service Sales Culture Customer Service 52

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk.

Feedback 98

Feedback Customer Success Customers Metrics 98

CSM Magazine

OCTOBER 16, 2023

David Luck, Co-founder and CEO of Capital on Tap Today’s customers demand more from their financial providers. They expect fast, seamless, personalized banking experiences and, above all, exceptional customer service. In the finance industry, customer service is fundamental to lasting, positive relationships.

Customer Service 52

Customer Service Social Media Net Promoter Score Financial 52

ShepHyken

NOVEMBER 2, 2023

She writes about how you can align customer service and sales in your organization. More often than not, when we think of customer service, we tend to picture post-purchase tasks and activities, such as returns, refunds, exchanges, delivery information, and the like. You’ve guessed it: your customers. The next step?

Sales 57

Sales Customer Service Document Customer Satisfaction 57

Grade.us

JULY 29, 2019

Sometimes, law firm reviews are the only way potential clients can tell you apart, especially when they aren't being referred by a friend, family member, or trusted person. Your prospective clients use online reviews to gauge your firm's expertise, performance and values. Unfortunately, [the industry's] a mess.

Advertising 28

Advertising Competitive Advantage White Paper Management 28

SmartKarrot

NOVEMBER 2, 2020

Offer discounts to your long-term clients whenever it is viable. The global strategic marketing consulting firm has employees dispersed across the globe. Keeping customers and clients happy is harder now than ever before.”. “To This allowed the client to save money and recover from the pandemic.”.

Customer Retention 21

Customer Retention E-support Social Media E Commerce 21

Lumoa

DECEMBER 15, 2022

VoC analytics improves products, services, and processes to meet consumer expectations better. Think marketing, sales, service, and support. You can also use VoC to understand your customers’ pain points, then address them by providing valuable content. You must understand their needs and motivations. Getting Started.

Voice of Customer 94

Voice of Customer Social Media Banking Feedback 94