Customer Guru

FEBRUARY 13, 2018

I started my career with Convergys in 2002 as a Customer Service Representative. I was genuinely fond of meeting and interacting with people, so the aviation industry was a perfect fit for me. We, as an organization, take customer satisfaction very seriously.

Customer Experience Management 93

Customer Experience Management E Commerce Customer Experience 2002 93

Ecrion

FEBRUARY 24, 2020

This interaction is certainly part of my Customer Experience with them. And, it was a component of a Digital Experience. This is definitely Customer Communication Management and creating the service contract is Document Automation. Scalable rendering of communications in batch, on-demand or interactively.

Customer Experience 52

Customer Experience Multi-Channel Document 2002 52

COPC

MARCH 24, 2020

virtual training courses are offered in five languages and provide students with live interactions, including one-on-ones with instructors, as well as group discussions and case work. COPC® Best Practices for Customer Experience Operations. COPC® Best Practices for Vendor Management Organizations. Contract Review.

Consulting 40

Consulting 2002 Call Center Travel 40

BirdEye

OCTOBER 31, 2023

Services provided by online reputation management companies Top 7 reputation management companies online How to choose the best online reputation management company for your business FAQs about reputation management companies Streamline reputation management with Birdeye What is reputation management?

Management 110

Management Social Media Multi-Channel Feedback 110

BirdEye

JANUARY 11, 2023

Social media marketing is the process of creating, managing, and amplifying content related to your business or product on social networks. The main goal is to find ways to engage with your target audience by creating meaningful relationships that drive brand awareness and ultimately lead to conversions.

Social Media 98

Social Media Multi-Channel Advertising 2002 98

Beyond Philosophy

NOVEMBER 19, 2020

He was also one of the first proponents of having an “outside-in” approach regarding the experience that you deliver to customers, which, my regular readers know, is one of the principles of which I am keenly fond. In other words, Pine says if customer service is time well-saved, Customer Experiences are time well spent.

Customer Experience 133

Customer Experience ROI 2002 2005 133

Strativity

SEPTEMBER 14, 2016

FREMONT, CA—September 14th, 2016 —Strativity earns a place in the list of 20 Most Promising Customer Experience Management Solutions Providers 2016 by CIOReview. For over a decade, Strativity Group has led dozens of organizations around the world into a new era of customer-centricity. About Strativity.

2016 40

2016 Customer Experience Management 2002 Management 40