ProProfs Chat

DECEMBER 23, 2019

You might have a hard time believing, but the most effective solution is building a customer centric organization. . But what is customer centricity ? Maybe a couple of customer surveys. For decades, companies of all sizes across the globe have been working on their customer centric business strategy.

Customer Centricity 96

Customer Centricity Customer Journey Mapping Customers Culture 96

Lumoa

JANUARY 23, 2018

When your customer sends you their feedback, they expect it to be read. They expect actions and communication. Even if your customer service agent or customer insight analyst reads all the comments and even responds them, do you know what decisions you need to make in the leadership team? And we mean it.

NPS 121

NPS Financial Feedback Net Promoter Score 121

Martin Hill-Wilson

MAY 27, 2015

It’s all useful if you remember the golden rule of customer insight. For instance OFCOM, the UK regulator has just published their annual review of our communication habits which according to them are increasingly digital. From six in ten in 2005 to almost nine in ten today. Media Use and Attitudes 2015 report).

2005 65

2005 2014 2013 2007 65

C Space

FEBRUARY 11, 2020

Charles Trevail is the Global CEO of C Space and Interbrand as well as the host of Outside In , a customer centricity podcast. A leader in the consulting world for more than 20 years, Charles has a successful track record of reinventing companies, brands, and experiences through co-creation and collaboration with customers.

Net Promoter Score 52

Net Promoter Score Customer Centricity 2005 Banking 52