Beyond Philosophy

DECEMBER 28, 2020

Later I learned that in Asia, standing up and answering a question in front of 100 people during a presentation was, from a cultural perspective, was considered rude. It occurred to me that perhaps some of you have had something similar to your Customer Experiences in a different culture. We covered this topic on a recent podcast.

Culture 97

Culture Net Promoter Score 2005 Presentation 97

Thematic

SEPTEMBER 6, 2018

Are you wondering whether to invest in the Net Promoter Score (NPS) to improve your customer experience? In this post, we’re only focusing on Net Promoter Score. For more on the Net Promoter System , we recommend checking out resources like Bain & Company , and Customer Strategy to name only a couple).

Net Promoter Score 54

Net Promoter Score NPS Feedback Metrics 54

Comm100

MARCH 2, 2022

One of the things organizations can do when faced with customer feedback indicating expectations are not being satisfied is reevaluating their approach to customer experience management. There are three distinct approaches for a customer experience management program. Closing the Delivery Gap.

Customer Expectations 52

Customer Expectations Net Promoter Score 2005 Customer Experience Management 52

ijgolding

MAY 20, 2015

Today I am sharing a story about a company that has had an overt Customer Centric culture for many years. Taylor, by 2005, Enterprise Rent-A-Car’s customer service had been recognized seven times by J.D. A promoter is an advocate of your business. So what has happened to turn me from a promoter to a detractor?

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Net Promoter Score 2007 2014 2015 97

Lumoa

JANUARY 23, 2018

Most companies collect feedback in some specific format, such as Net Promoter Score. Some companies use other metrics , such as Customer Effort Score or Customer Satisfaction. You might get even more feedback than you can manage. They expect actions and communication. And we mean it. And there is another problem.

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NPS Financial Feedback Net Promoter Score 121

ProProfs Chat

DECEMBER 23, 2019

In the face of such hurdles, how do you build a customer centric culture ? But it is not just about customer satisfaction surveys or getting to track the Net Promoter Score although both can be part of the overall equation. Or perhaps, their strategies may not be adequately supported by systems and technology.

Customer Centricity 96

Customer Centricity Customer Journey Mapping Customers Culture 96

TechSee

DECEMBER 5, 2017

The Netherlands-based Casengo also offers features such as Workflow management tools and unlimited Inboxes. Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” ” 2. Coveo.

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Contact Center Customer Satisfaction Technology Call Center 116