Kerry Bodine

APRIL 30, 2019

Best of all, executives could see how a customer’s experience dealing with their organization would influence their likelihood to recommend — and how that likelihood to recommend could have a direct financial impact in the form of new customers and increased sales. Event #2: Social media went mainstream.

Events 59

Events 2006 Net Promoter Score 2007 59

Kerry Bodine

APRIL 30, 2019

Best of all, executives could see how a customer’s experience dealing with their organization would influence their likelihood to recommend — and how that likelihood to recommend could have a direct financial impact in the form of new customers and increased sales. Event #2: Social media went mainstream.

Events 59

Events 2006 Net Promoter Score 2007 59

InteractionMetrics

JANUARY 22, 2016

And yet, many of these same companies claim that customer service is one of their core strengths. If you want to make strides and get a strong ROI on your customer service, you must exceed customers’ expectations. Increase current sales and long-term loyalty. Great service brings customers back, plain and simple.

Customer Service 40

Customer Service 2005 ROI Social Media 40

ProProfs Chat

DECEMBER 23, 2019

Check your call-center and complaint logs, feedback, and reviews received on your website, email, and social media platforms too. To track customer interactions, you can also use data collected via live chat software solutions. Even with access to a wealth of customer insights and data, it should not be analyzed in isolation.

Customer Centricity 96

Customer Centricity Customer Journey Mapping Customers Culture 96

Kerry Bodine

APRIL 30, 2019

Best of all, executives could see how a customer’s experience dealing with their organization would influence their likelihood to recommend — and how that likelihood to recommend could have a direct financial impact in the form of new customers and increased sales. Event #2: Social media went mainstream.

Events 18

Events 2006 Net Promoter Score 2007 18

C Space

SEPTEMBER 11, 2019

In the face of rapidly shifting customer expectations, it can be hard for brands to maintain relevance. A leader in the consulting world for more than 20 years, Charles has a successful track record of reinventing companies, brands, and experiences through co-creation and collaboration with customers. Charles Trevail.

Brands 40

Brands Competitive Advantage Customer Centricity 2005 40

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40