ShepHyken
OCTOBER 5, 2021
A Holistic View of the Customer. Empowering Customer Service Agents with Knowledge. Shep Hyken interviews Daniel Fallmann, founder of Mindbreeze , a tool that helps companies capture a holistic view of their customers’ data. You can predict what the problem is because of customer behavior.
CSM Magazine
FEBRUARY 9, 2022
If you’re looking for customer service that goes above and beyond, Bloomingdale’s is the place to go. They are known for their high-quality customer service, and they always make sure that their customers are happy. Examples of good customer service at Bloomingdale’s. to six p.m.,
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Service Untitled
NOVEMBER 8, 2013
No doubt we have all been victims of bad customer service, and no doubt we have left companies and moved on to their competition because the experience, at least in our own eyes for the moment, had been intolerable. The real payoff happens when we get to the front of the line or the representative answers the phone.
Service Untitled
DECEMBER 5, 2012
I heard the term “social vampire” in 2005 when it referred to a person who more or less attached them self to someone and piled on attention until they felt that the person they were endowing with excessive flattery liked them in return. Will customers lie?
LiveChat
APRIL 3, 2017
Build what your customers are telling you they want. When Amazon launched Prime in 2005, it was an unproven concept that many thought would end in failure. Now, the service has become one of the company’s most popular membership programs with countless happy customers. Deliver more value than your customers expect.
CSM Magazine
NOVEMBER 19, 2021
Daniel Fallmann, Founder & CEO of Mindbreeze explains how artificial intelligence can be utilized to provide a holistic view of customers and help identify potential problems ahead of time. With customer service, this is no different. What are customers searching for on your website? What blogs are they reading?
Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines.
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