Kustomer

SEPTEMBER 9, 2021

When a brand is wholly aligned with the customer mission, it makes for a seamless experience across all departments. The customer game’s simple – as Justin puts it, “There’s no winner or loser in customer experience. It might be something that’s trying to measure. How to Play the Customer Game.

Contact Center 98

Contact Center Metrics Measurement Customer Experience 98

Michel Falcon Experience

APRIL 13, 2023

That was in 2007. So there’s proof there, whether it’s through companies that you’ve associated yourself with Zappos, Starbucks or whichever brand. And I think that kind of permeates their whole brand today. I’m going to link that all up in the podcast notes. We stayed in touch and now it is 2023.

Culture 60

Culture 2003 ROI Leadership 60

Michel Falcon Experience

APRIL 11, 2019

Which, if none of you are familiar with the brand 1-800-GOT-JUNK, I think they’re very successful. Jason: Multiple brands, and Brian is just crushing it. Michel Falcon: Working for such a great brand. Any type of brand?” Then what were some of your big takeaways?

Culture 60

Culture Books Leadership Hospitality 60