Myra Golden

AUGUST 26, 2016

I joined YouTube in 2007 and one of the first videos I published was “The Psychology of Customer Anger.”. In fact, they spend more time on Snapchat than on Instagram. Well, I’m doing a Flashback post of my own – even if flashback posts are out of style. That cheesy video has gotten over 60,000 views.

2007 40

2007 Customer Service Training Customers Customer Service 40

Myra Golden

AUGUST 26, 2016

I joined YouTube in 2007 and one of the first videos I published was “The Psychology of Customer Anger.”. In fact, they spend more time on Snapchat than on Instagram. Well, I’m doing a Flashback post of my own – even if flashback posts are out of style. That cheesy video has gotten over 60,000 views.

2007 40

2007 Customer Service Training Customers Customer Service 40

Michel Falcon Experience

APRIL 11, 2019

So then you went from that and then eventually found yourself making 10 bucks an hour at a call center at a 1-800-GOT-JUNK. Best place to work in Canada in 2006, second best place to work in all of Canada 2007. They went from … this was great, real-world experience that I could not have paid for in a university.

Culture 60

Culture Books Leadership Hospitality 60

SurveySensum

JULY 14, 2020

She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. Greg Ortbach has over 20 years of proven experience in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels.

2020 132

2020 Customer Experience Magazine Consulting 132