Quadient

SEPTEMBER 16, 2022

This one: Customer Journey Mapping: A brand's GPS to loyalty and advocacy was written back in 2016 by Laurent Ghio, Quadient’s first Certified Customer Experience Professional. This is similar to the “living journey maps” concept that was present in our initial release. Customer Journey Mapping.

Customer Journey Mapping 52

Customer Journey Mapping 2007 Document 2022 52

Quadient

AUGUST 11, 2022

If you’re having trouble keeping your communications straight, you may want to consider looking at a Journey Mapping Platform. He earned his EDP and M-EDP certification from Xplor and his MBA in 2007 from the Lake Forest Graduate School of Management. Customer Communications. Customer Experience. Experience.

2022 52

2022 Omnichannel Customer Journey Mapping 2023 52

Quadient

SEPTEMBER 7, 2022

He earned his EDP and M-EDP certification from Xplor and his MBA in 2007 from the Lake Forest Graduate School of Management. Customer Communications. Customer Experience. Customer Journey Mapping. Social Media Image. Customer Experience Resources. Experience. Featured Image.

Omnichannel 52

Omnichannel Management Multi-Channel 2022 52

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

SurveySensum

JULY 14, 2020

Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.

2020 132

2020 Customer Experience Magazine Consulting 132

Oracle

APRIL 2, 2018

Here’s everything you need to know about Modern Customer Experience 2018 including information on: Names for the conference. Social media. Customer journey mapping wall. Since 2007, The Markie Awards have honored organizations exhibiting excellence in marketing and customer experience.

2018 10

2018 Customer Experience Events Social Media 10