Lumoa

JUNE 23, 2021

According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022. These include customer service analytics, engagement hubs, the voice of the customer , virtual agents (live chat), and chatbots. This further caused brands to capitalize on channels such as social media , SMS, text, etc.,

Contact Center 83

Contact Center Omnichannel Social Media 2025 83

Qualtrics

JULY 9, 2019

For me, it’s been delightful to reconnect clinicians to the reason they went into healthcare, and invigorating to engage executive leaders on driving patient-centric strategy. Also in 2008, only 9 percent of non-federal acute care hospitals had adopted a basic Electronic Health Records (EHR). Today, more than 80 percent of U.S.

Healthcare 33

Healthcare 2008 Hospitality 2007 33

Lumoa

JUNE 14, 2023

According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind! Plus, with the proliferation of social media and online communities, it’s become ever more convenient for customers to share their experiences with a larger audience.

NPS 83

NPS Customer Centricity Loyalty Presentation 83

SmartKarrot

APRIL 13, 2020

The ‘haven for programmers’ – GitHub has been providing its services through a SaaS model since 2008. PagerDuty alleviates the real-time operations in businesses with its versatile platform, capturing data and insights, interpreting them, engaging with the concerned people and developing concise results. billion by 2022.

2020 19

2020 2019 2002 2008 19

QuestionPro Audience

DECEMBER 20, 2016

MogAI works by monitoring social media and internet user engagements to anonymously gather information. MogAI monitors social media platforms, uses algorithms and improves with time. billion dollars, by 2022. If this estimate is accurate, this 62% compound annual growth rate from 2016 to 2022 is staggering.

Hospitality 60

Hospitality Healthcare 2004 Social Media 60