Wootric

FEBRUARY 14, 2019

Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers. Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.”

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

ClearAction

MAY 28, 2015

Whether it’s B2C or B2B it makes no difference, the focus is on the customer, and that’s what matters. Q: When companies don’t get it right, customers are taking to social these days to gripe about it and get action. Q: What does “micro level” problem solving in customer experience mean? A: Absolutely. A: Yes and no.

Customer Experience 110

Customer Experience Social Media Customer Experience Management 2008 110

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

ClearAction

AUGUST 21, 2016

Whether it’s B2C or B2B it makes no difference, the focus is on the customer, and that’s what matters. Q: When companies don’t get it right, customers are taking to social these days to gripe about it and get action. Q: What does “micro level” problem solving in customer experience mean? A: Absolutely.

Brands 54

Brands Customer Experience Social Media 2008 54

Stella Connect

JANUARY 12, 2018

Marc Broering, Customer Service Manager at EBTH, can boast of a 4-digit bidder number, meaning he is one of the first ten thousand registrants. EBTH was founded in 2008 by Jacquie Denny and Brian Graves, two veteran vintage sellers in the Cincinnati area. Marc Broering. EBTH soon became an expansive online estate sale company.

Sales 75

Sales Customer Service Management Connections 75

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

SmartKarrot

JANUARY 18, 2022

Found by Abhijit Pattanaik in 2016, Playtonia is an e-sports platform technology company that helps online gamers connect and develop communities. CloudCherry’s Customer Delight Meter charts each phase of the customer journey and collects data at each point to quantify consumer satisfaction with their experience.

2011 11

2011 E Commerce E-support 2008 11