If It’s Called Customer Experience, Why is it All About the Company?
ClearAction
MAY 28, 2015
Whether it’s B2C or B2B it makes no difference, the focus is on the customer, and that’s what matters. Q: When companies don’t get it right, customers are taking to social these days to gripe about it and get action. Q: What does “micro level” problem solving in customer experience mean? A: Absolutely. A: Yes and no.
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