2009 Customer Service Training Interaction Social Media 
Win the Customer
NOVEMBER 14, 2016
Whether it’s Snapchat’s GeoFilters or Facebook’s 360 Photos, more businesses are finding that social media is one of the most powerful tools available today. Whatever industry you’re in, you simply must have a social media presence these days. It’s called social media for a reason, after all.
ShepHyken
JULY 11, 2022
Implement These 5 Customer Experience Analytics to Upgrade Your Call Center by Emily Gregor. Aircall) Data used in customer experience analytics can be drawn from any interaction between an organization and its customers. Go to The Customer Focus to learn more about our customer service training programs.
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SmartKarrot
FEBRUARY 15, 2022
Franz hosts top customer experience thought leaders on the chat and shares their perspectives, tips, and workarounds regarding customer experience. Bill Quiseng is a well-known blogger and professional speaker who gives valuable keynote sessions on customer service. Bill Quiseng. Blake Morgan. Carla Johnson. Des Traynor.
SurveySensum
JULY 14, 2020
He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.
Stella Connect
JANUARY 25, 2018
You must continuously gauge customer sentiment to ensure you’re delivering exactly what customers expect, and you must actively manage front-line performance using that same feedback. By making customer service a “cross-functional hub,” you’ll align the entire organization with your customers’ interests.
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