ShepHyken

MAY 26, 2017

seconds in 2009! A couple of years ago, these metrics had a proclivity towards transactions and sales. Customer Effort Score (CES). Here are some common questions in a Customer Effort Score survey: How much effort did it take to find out our company’s contact information?

Metrics 92

Metrics Net Promoter Score Blog Effort Score 92

Clarabridge

JULY 18, 2018

In September 2009, Simon Sinek stood in the middle of a stage in a cozy theater in Puget Sound, Washington and delivered one of the most iconic TED talks to date. Although customer experience (CX) was a nascent space back in 2009, it is easy to extend his argument to the customer experience space today.

Measurement 40

Measurement Effort Score 2009 Webinar 40

Clarabridge

MARCH 2, 2017

Schlee claimed that he could almost predict sales on body language alone. Conventionally though, business tend towards customer satisfaction or Net Promoter Scores. I am not thinking in terms of customer effort score or satisfaction. In 2009 as social media took hold, a new category emerged: “A person like yourself”.

Measurement 49

Measurement Net Promoter Score Social Media 2009 49

Clarabridge

MARCH 2, 2017

Schlee claimed that he could almost predict sales on body language alone. Conventionally though, business tend towards customer satisfaction or Net Promoter Scores. I am not thinking in terms of customer effort score or satisfaction. In 2009 as social media took hold, a new category emerged: “A person like yourself”.

Measurement 45

Measurement Net Promoter Score Social Media 2009 45