Guest Blog: In the CX world, tracking these metrics is a way of life!
ShepHyken
MAY 26, 2017
seconds in 2009! A couple of years ago, these metrics had a proclivity towards transactions and sales. Customer Effort Score (CES). Here are some common questions in a Customer Effort Score survey: How much effort did it take to find out our company’s contact information? Chelsea brotherhood.
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