Answer Dash
NOVEMBER 21, 2018
Disruptive businesses like Netflix realised this early on and created intelligent algorithms which were able to predict and recommend what customers might want to watch next. In contrast, Blockbuster ignored customers’ changing viewing habits and the wider industry disruption taking place and was forced to file for bankruptcy in 2010.
Service Untitled
NOVEMBER 10, 2011
According to a Price Grabber survey, 45 percent of consumers say they are going to spend less on holiday shopping compared to what they spent in 2010. And what that means is the need of customer service representatives demonstrating those people skills that assure shoppers they are making good decisions.
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Service Untitled
JULY 7, 2010
Classroom instruction, live training, coaches and coaching while directly responding to customers help representatives capture the mood of the customer and be better equipped to listen and know how to respond. If the customer is a high value consumer, a customer care professional may send out a Home Depot gift card.
Service Untitled
MAY 27, 2010
If a computer program could tell you such descriptive phrases as “Struggling to contain excitement,&# “Getting angry,&# or “Warm and fuzzy,&# you would know how to address each individual customer to maximize customer service excellence. The program can even tell if a customer is unlikely to buy.
Service Untitled
JULY 26, 2010
Service Untitled The blog about customer service and the customer service experience. So Linda had to fight her way through the very confusing maze of hospital billing services, billing codes, insurance language, and way too few customer service representatives. At a local.
Service Untitled
APRIL 8, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.
Service Untitled
OCTOBER 25, 2010
Service Untitled The blog about customer service and the customer service experience. Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships.
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