2010 Feedback Loyalty Online Experience 
ShepHyken
NOVEMBER 8, 2021
(destinationCRM) In a provocative Harvard Business Review article, researchers from the Corporate Executive Board (CEB) argued in 2010 that companies should Stop Trying to Delight Your Customers, because “wowing” customers was a losing strategy. Here are some tips to improve the digital customer experience for your target audience.
Kitewheel
JULY 2, 2020
To thrive, retailers must have a successful online store. The online experience for many brands has already had an impact on customer behavior, but COVID-19 has accelerated the need to build better digital retail experiences. Doing this requires attracting, converting, and engaging both new and existing customers.
Service Untitled
MARCH 10, 2010
Service Untitled The blog about customer service and the customer service experience. Every year each employee is required to write a short essay about the culture of the company.
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