Natalie Petouhof

SEPTEMBER 1, 2016

Tweet The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. Customer care extends far beyond the traditional call center. Think about it.

ROI 45

ROI Social Media Airlines Customer Service 45

Comm100

SEPTEMBER 7, 2017

In your opinion, what makes for great customer service? This first question gives your interviewee a chance to show off their understanding of the customer service industry. A winning response might sound something like this: “Great customer service means listening to your customers. Download Free.

Sports 45

Sports Average Handle Time Call Center Customer Service 45

Comm100

OCTOBER 30, 2017

Contact center management is a difficult job. Even as an outsider, if you’ve spent any time at all working alongside a call center or contact center you’ve probably seen the same mistakes being made by management over and over regardless of the company, the market, the product or customer base.

Contact Center 45

Contact Center Management Call Center Download 45

Michel Falcon Experience

MARCH 12, 2019

But I joined the company, and I started off in the call center answering 100 calls a day. I didn’t grow up wanting to be a call center agent; no disrespect to the industry, but it’s just nothing I aspired to do. It’s customer service. Delivering exceptional customer service.

Culture 12

Culture 2019 Engagement Net Promoter Score 12